Homeloans Department Service

I have been a loyal standard bank client for 19 years, I have purchased 3 properties through Standard Bank. My wife and I both bank with STD bank and I have a credit card with STD bank. This week I was subjected to the worse service I have ever experienced. I work in a service Industry for an Insurer so I know what is expected and what ******* treatment I received from my bank. I app**** for the re-advance amount on my Home Loan to be paid to me. I submitted all forms on 12 January and called Homeloans on the 18th Jan and received approval sms with APP ***. I was told payment will be made 19th January WHICH never happened. I called 20 January and spoke to Ntokozo who confirmed payment just needs to be made but the consultant Marshall is not answering calls or messages. She sent him an email and told me to expect her call 21 January in the morning and that she can assure me payment will be made. On the 21 January no payment was made - i called @12 and spoke to another consultant who confirmed the consultant just needs to process the payment, I insisted to hold so she can call the consultant. YES as expected NO answer again. She requested that I allow her to call me back..... Sadly your clients mean nothing to you and I will in future find a bank that produces quality service along with its products. I dare you to prove me wrong and acknowledge this complaint and do something about it.