Homeloans department a joke

To make a long story short, this has been an incredibly bad experience from day one.<br> <br> After all the fighting my app finally made it through to the bond attorneys, it had to be sent back to be amended.<br> <br> This is the following timeline.<br> <br> 1) The application was sent back to the attorneys on the 19th of May.<br> 2) Escalated to level one on the 25th of May.<br> 3) Escalated to level two on the 2nd of June.<br> <br> I have sent an email to complaint resolution center on the 2nd of June, no response and today again.<br> <br> It is a simple amendment, how can your staff not handle that?<br> Another annoyance is the fact when I want to talk to a manager I kept being put on hold, my phone bill has been over a R1000 two months running because I constantly have to call, nag and constantly have escalate my application to your troops!<br> <br> Bad service.<br> <br>