1 reviews | Active since Aug 2017

10 Aug 2017, 09:59

Homeloans

<p>In a month that interest rates went down our homeloan went up by an astonical amount! We phoned twice and spen an hour in the bank to lodge a complaint but get the same answer. When they calculate it that is the premium and nothing more. How is it logical to pay more when the loan term is 1 month shorter, the loan amount has decreased by 1 months premium and interestrates went down!! We have no insurance so it is not that. It is now 5 days over the date that we were suppose to get an answer. PATHETIC!</p>

0
Replies (1)
Standard Bank
Standard Bank's reply11 Aug 2017, 09:37
Official

Dear Elizca

Thank you for posting the message and allowing us the opportunity to investigate the matter.

We will be in contact with you as soon as possible.

Thanks,

Complaint Resolution Centre

***