JP
Jacoba P
1 reviews | Active since Jan 2018
27 Nov 2020, 11:27
Homeloan Standard bank
We have a approved homeloan we wait for two months. Standardbank homeloans request a resetelment form. We did it before the expire date. Standardbank branch Kimberley did email it to them. Now they closed the approved homeloan and tell we have to apply again. I send emails but with no response.
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Replies (2)
Standard Bank's replyOfficial
27 Nov 2020, 14:30Good day Jacoba,
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
Standard Bank's reply27 Nov 2020, 14:30
Official
Good day Jacoba,
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
JP
Jacoba P's updateReviewer Update
27 Nov 2020, 14:39Thanks. Much appreciated. Timian Kenny from complaints are assisting and was helpful and friendly.
JP
Jacoba P's update27 Nov 2020, 14:39
Reviewer Update
Thanks. Much appreciated. Timian Kenny from complaints are assisting and was helpful and friendly.