Homeloan Re-Advance Problem Continued

After a lot of previous hassles, my re-advance was finalised and I was told that the money would be paid into my account. Now I was told that it was put on hold and to be paid out upon completion of my alterations... This after the relationship centre told me that the money would be in my account after 3 days. How should I complete the alterations without the money? This is unacceptable!!!!! This is not a new building loan, it is alterations that I have done to existing property and I need the money to complete the alterations. Further to that, none of this was ever communicated to me... My plan was to give SB more business by getting a further advance upon completion of the alterations, but with the terrible service I have experienced here, I would rather just move all my business elsewhere... This has been the worst experience ever.