RVdW
Retha Van der Westhuyzen
1 reviews | Active since Mar 2009
25 Aug 2022, 08:28
Homeloan Lawyers are non-existent
Wrote a letter to the homeloan lawyers about the deteriorating property next door and they refer me to my banker. I am not a Standard Bank customer and they don't answer their phones either. how do i go about now without launching a class action from our street? I am then asked to rate Natasha's services, go through the effort of filling in all the questions and then Standard Bank server is not responding.
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Replies (3)
Standard Bank's replyOfficial
25 Aug 2022, 08:32Hi Retha
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply25 Aug 2022, 08:32
Official
Hi Retha
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
RVdW
Retha Van der Westhuyzen's updateReviewer Update
26 Aug 2022, 09:02Dear Standard Bank,
I have been trying to get hold of the homeloan attorneys for more than a month now, I am being thrown hither and thither with either calls not being answered, calls being answered and put down before I could speak (stating consultant is working from home with a skop skiet and donder movie playing in the background) and consultants not knowing where to next. What am I to do now, go the legal route?
I have been trying to get hold of the homeloan attorneys for more than a month now, I am being thrown hither and thither with either calls not being answered, calls being answered and put down before I could speak (stating consultant is working from home with a skop skiet and donder movie playing in the background) and consultants not knowing where to next. What am I to do now, go the legal route?
RVdW
Retha Van der Westhuyzen's update26 Aug 2022, 09:02
Reviewer Update
Dear Standard Bank,
I have been trying to get hold of the homeloan attorneys for more than a month now, I am being thrown hither and thither with either calls not being answered, calls being answered and put down before I could speak (stating consultant is working from home with a skop skiet and donder movie playing in the background) and consultants not knowing where to next. What am I to do now, go the legal route?
I have been trying to get hold of the homeloan attorneys for more than a month now, I am being thrown hither and thither with either calls not being answered, calls being answered and put down before I could speak (stating consultant is working from home with a skop skiet and donder movie playing in the background) and consultants not knowing where to next. What am I to do now, go the legal route?
Standard Bank's replyOfficial
26 Aug 2022, 09:43Good Day Retha
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply26 Aug 2022, 09:43
Official
Good Day Retha
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***