SJ
Stanton J
1 reviews | Active since Jan 2015
19 Jul 2023, 14:01
Homeloan fixed rate confusion from Standardbank
We contacted Standardbank a month ago requesting a fixed rate on our homeloan. They phoned us back and telephonically confirmed (recorded) our new fixed rate and what our instalments would be - which we accepted. The following day we received an email from them stating that the fixed rate offered to us has been retracted - with no reason given. We have never defaulted on payments and have an excellent credit record. I have been attempting to get feedback from them since last week, to no avail. I have been in contact with N. Nohnle and Shikombisu Mathonsi.
Helpful (0)
Replies (8)0
Replies (8)
Standard Bank's replyOfficial
19 Jul 2023, 14:23Hi Stanton
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply19 Jul 2023, 14:23
Official
Hi Stanton
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
SJ
Stanton J's updateReviewer Update
26 Jul 2023, 14:25Good Afternoon Standardbank, please respond to my email regarding discrepancies in your response to me?
SJ
Stanton J's update26 Jul 2023, 14:25
Reviewer Update
Good Afternoon Standardbank, please respond to my email regarding discrepancies in your response to me?
Standard Bank's replyOfficial
26 Jul 2023, 14:38Dear Stanton
Thank you for writing back to us.
Please note that we will flag this matter with our team.
We will be in touch with further feedback.
Thank you for writing back to us.
Please note that we will flag this matter with our team.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply26 Jul 2023, 14:38
Official
Dear Stanton
Thank you for writing back to us.
Please note that we will flag this matter with our team.
We will be in touch with further feedback.
Thank you for writing back to us.
Please note that we will flag this matter with our team.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
SJ
Stanton J's updateReviewer Update
31 Jul 2023, 11:41Good Morning Standard bank,
I received an email that the matter has been "escalated" to your team - but to date have not received any feedback at all. This was last week. Please don't send me another generic email - just send me the information I requested please?
Stanton Jones
I received an email that the matter has been "escalated" to your team - but to date have not received any feedback at all. This was last week. Please don't send me another generic email - just send me the information I requested please?
Stanton Jones
SJ
Stanton J's update31 Jul 2023, 11:41
Reviewer Update
Good Morning Standard bank,
I received an email that the matter has been "escalated" to your team - but to date have not received any feedback at all. This was last week. Please don't send me another generic email - just send me the information I requested please?
Stanton Jones
I received an email that the matter has been "escalated" to your team - but to date have not received any feedback at all. This was last week. Please don't send me another generic email - just send me the information I requested please?
Stanton Jones
Standard Bank's replyOfficial
31 Jul 2023, 11:48Hi Stanton
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply31 Jul 2023, 11:48
Official
Hi Stanton
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
31 Jul 2023, 16:11Hi Stanton
we hope you're well.
we hope you're well.
We made attempts to reach you on your mobile and sadly could not get hold of you. Please note that our team is still busy with the matter, and we will provide feedback once received.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply31 Jul 2023, 16:11
Official
Hi Stanton
we hope you're well.
we hope you're well.
We made attempts to reach you on your mobile and sadly could not get hold of you. Please note that our team is still busy with the matter, and we will provide feedback once received.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
SJ
Stanton J's updateReviewer Update
01 Aug 2023, 10:15Thank you for your response. I cannot answer my phone as I am teaching and hence my emails to you. Thank you for informing me that you would be closing the matter - without it being resolved. I then have no choice but to escalate the matter to parties willing to assist - as you clearly do not wish to.
SJ
Stanton J's update01 Aug 2023, 10:15
Reviewer Update
Thank you for your response. I cannot answer my phone as I am teaching and hence my emails to you. Thank you for informing me that you would be closing the matter - without it being resolved. I then have no choice but to escalate the matter to parties willing to assist - as you clearly do not wish to.
Standard Bank's replyOfficial
01 Aug 2023, 11:34Hi Stanton
Thank you for the response. The matter was closed on our side but our home loan team is still busy with the matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for the response. The matter was closed on our side but our home loan team is still busy with the matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply01 Aug 2023, 11:34
Official
Hi Stanton
Thank you for the response. The matter was closed on our side but our home loan team is still busy with the matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for the response. The matter was closed on our side but our home loan team is still busy with the matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***