Homeloan Department from hell

I am absolutely exhausted and disappointed with Standard Bank. Another 3 hours in the bank trying to sort out my home loan account. This was my third attempt and 9 hours in total now with no solution. I have not received a statement in 2 years now and have been paying my account blindly every month just guessing the amount i owe. Apparently my account is with their legal department where all the phones go to voice mail. This is worse than my worst nightmare and i dont wish it on anyone. Even their brightest employee by the name of Tinyika could not solve my problem. I entered the bank at 11 am and explained to him that it was my third attempt and he promised me that today he was going to solve my problem. At 13:30 he was still on the phone being sent from one person to the next until i left because i knew there was no end to this misery. He gave me the numbers to call the legal department and promised me that someone will call me in an hours time. It has been over two hours now and i know i am not receiving a call. The one good thing he was able to find for me was a statement with arrears of R9765 of which i was prepared to pay but another phone call revealed a different amount outstanding. I doubt that there is going to be a solution to this problem i think the best way will be to put my house up for sale.