Homeloan Department from hell 2

I just came back from Standard Bank. My fourth visit and 2 hours wasted again with no help in sight. The consultant called the legal department and found PA who asked us to call back at 14:00 as the people in charge of my account are out for lunch and will call me when they get back. I am not holding my breath because I know it is not going to happen. Three people who are supposed to servicing clients are out at the same time for lunch leaving only a PA to just take down numbers and with a promise to call back. I think my job is now to call the ombudsman and see if I can get help. Failure to get help there then I am going to start a smear campaign.