Homeloan cancellation - System does not work

I sent through my original 90 day cancellation notice for my home loan on the 1st of February 2022, as instructed on Standard Banks website based on their approved contact methods: https://www.standardbank.co.za/southafrica/personal/products-and-services/borrow-for-your-needs/home-loans/settling-your-home-loan

I received no feedback for some time.

Resent another mail on the 24th of March stating that I received no response and my intention to cancel my bond. Received a notification from one of the agents on the 28th... 4 days later, after your automated response indicated I would receive a response within 24 hours. Within the email, was a list of questions based on a security check which I completed on the same day. I received no response yet again.

I called your call centre again today to only be told that no notice was loaded and they will only be able to load the notice today.

I followed the instruction as indicated on your website and now I must be punished and pay the penalty fees because your system does not work. I need this notice added to the system effective from the 1st of February 2022 from when I first sent my notice.

Incredibly unprofessional system that does not work.