Homeloan call centre incompetence

The homeloans call centre is not well trained and very unprofessional when it comes to dealing with queries and nothing ever gets resolved, even after six follow up calls by myself to try and resolve. Asking to speak to managers or senior personnel was equally frustrating as no-one seems to understand why they are working for the homeloans department. Application was turned down and subsequent dealings where the issue was resolved, was met with inexplicable incompetence.