HomeLoan Application ***

I have app**** for a re advance on my home loan on the 08th April 2022. All was approved, all documents was signed and returned immediately. Not one word of communication regarding the status of the application or documents required. I have to call every day with the consultants just saying it will be escalated to the correct department. To today I do not have a clue on the progress of the pay-out of the funds. It has now been a month since the application was submitted. All I know it has been approved and all documents Pre-advance payout request and insurance docs were submitted as requested. I have a call reference ***1 where I requested for a manager or supervisor to call me back. Till today no call received. It seems that Standard Bank want me to move my bond, which should not be a problem. The only calls I received from Standard bank after submitting the application is someone who want ot sell me either insurance and want me to move my bank accounts to them In my life of 62 years I have not receives such poor unprofessional and ************* service from any financial institution in South Africa.

I have received every time I spoken to a consultant different stories. One tell me I must go to a branch the other tells me all is OK will be escalated.

I would appreciate if a manager in the home loan department can all me and just inform me if they going to pay the funds.