Homeloan application

Good day,

I have app**** for a Standard bank homeloan on the 4th September 2024 for a House that I purchased from Standard Bank via Auction, I call in each and every day to get an update on my application status but there seems to be excuse after excuse. Initially I was told that the system incorrectly classified my application as a building loan, now I'm being told that my employer which is FNB cannot be contacted for employment verification. I have provided bankstatements, payslips, employment contracts and OTP as requested. I have requested that they perform a desktop valuation of the property to expedite the process as the occupant is not available this week. Please resolve this as soon as possible as the relationship banker which is assigned to my application is not helpful.