Homeloan Account ***

I was up until recently on a joint bond with my ex-partner and completed a substitution of the homeloan/bond into her name in February. Although I transferred the property the bond is still reflecting as current on my credit report. I have called Standard Bank a few times to get assistance over the months, but I cannot get assistance because they have an authentication process over the phone of which I can't because I am no longer on that bond account. The issue is affecting my credit applications because it looks as if I am over-committed financially. The credit bureaus have not been updated that I no longer responsible for this bond. I need this resolved urgently.