Homeloan

<p>3 weeks ago we made a payment of R250 000 towards our homeloan, requesting the bank to use this payment towards our monthly installments for the next 20 od months. We also requested them to forward us a quotation in which they stipulate the amount of months that will be covered with the R250 000. After 3 weeks we still have not heard back from them, during this time we have contacted them on numerous occasions asking for assistance. Yet they still have the audacity to send us sms'es saying that we are in arrears with our installments and that we failed to pay...... the one lady we spoke to said that the bank doesnt know how to work out the installments we want to pay upfront. Another lady got hold of the one recorded call and very sarcastically dictated the call back to my husband, but quickly realised that we have been asking for the money to be utilise as upfront payments. She even **** to my husband saying that the bank tried calling us but could not get hold of us....what a big lie! We tried talking to an actual human being at a branch but they are not able to assist us and tell us to call homeloans ourselfs. So where do we turn to now for assistance? Today I received 3 sms'es saying that we are in arrears with our payment and that they are unable to get hold of us, yet no one called. Last week friday a lady told my husband that this problem will be escalated and that She will call back within 48hrs, it has been 6 days already, no feedback yet, only harassment from the bank. Is there anyone at Standard Bank who actually knows how to do their job and assist us......</p>