1 reviews | Active since Jul 2016

05 Jul 2016, 12:51

Homeloan

<p>I am extremely unhappy with the service that I've been receiving with regards to my home loan.</p> <p> </p> <p>We had a joint application for homeloan and the offer was accepted. however, we had ongoing problems with the developer since he never finishes the complex in time. We went to view the house in March 2016 and the agency wanted us to sign the happy letter of which I refused to sign as I was not satisfied with the progress. She, then I asked us to sign the pre-snag list and letter for retention amount , I asked my wife (second applicant) to sign since I was avoiding to be de*****ed.</p> <p> </p> <p>The Agent and the Conveyance took those documents to the bank with one signature and the Bank realsed the money to developer. The Bank told me that they don't need both our signatures in order to release the money. </p> <p> </p> <p>I am now worried what will happen with my cheque if Standard Bank don't verify such big amount with the client.</p> <p> </p> <p>I haven't received any feedback got any feedback from them till today.</p> <p> </p> <p>Regards,</p> <p>Thabo</p> <p> </p> <p> </p> <p>I haven't received any feedback, in spite of calling multiple times to escalate this matter.</p> <p> </p>

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Replies (1)
Standard Bank
Standard Bank's reply06 Jul 2016, 07:01
Official

Good day Thabo Masilo

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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