HV
Heila V

1 reviews | Active since Jun 2016

05 Jun 2016, 18:39

Homeloan *** Standard Bank

<p>I app**** for a second morgage with Standard bank. 28 April the bond was approved but when I went to sign the documents at the attorneys I discovered that there is a credit life policy on the bond which I did not approve. After an efford Standard bank indicated that it will be canceled and the double premium will be paid back. I seaded another policy to Standard bank that will be more than enough to cover the dept incase I am no longer able to pay.</p> <p> </p> <p>These moneys are still not paid back and the attoneys are locking a call daily to request the bank to forward the new paperwork that exclude the unwanted policy. Without these documents I am unable to get the money but Standard bank indicated that it was already paid.</p> <p> </p> <p>After every call from us to the bank no progress. Empty promesses to sort things out. Even the Director Steven Barker did not respond to my complaint.</p> <p>What next. I am frustrated and desperate.</p> <p>Heila Viljoen</p>

0
Replies (2)
Standard Bank
Standard Bank's reply06 Jun 2016, 11:20
Official

Good day Heila Viljoen

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply15 Jun 2016, 12:11
Official

Thank you for allowing us an opportunity to address your complaint.

We value your feedback and continuous support.

Kind regards

Complaint Resolution Centre

***

********** (fax)

**********