oA
olivia A

1 reviews | Active since Oct 2015

09 Oct 2015, 11:44

homeloan

I have recently been to the bank to apply for a credit card the bank advised me i was declined...WHAT! Why? I was advised i need to contact ITC in which I did. Both ITC and Transunion could find no judgements against my ID no. I contacted SB again and is then advised my homeloan is in rehab status. I asked why? Only to be told because i defaulted my account. I asked please tell me when how and how long and i get the facebook team member not even giving its name telling me i must follow SB policy and procedures. Which policy are you referring too and what decline was this social media consultant referring too? I never gave standardbank at any stage permussiin to alter or restructure payments esp not my homeloan. I am not under ****** debt review ir administration why the hell is my ****** homeloan in rehab? Standardbank is the worst bank ever no person can solve this issue. Im promised a call back to thus ****** minute im still waiting.... Dear SB you *****ed up my credit status and i want it fixed! Next step is the ombudsman for banking!

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Replies (1)
Standard Bank
Standard Bank's reply09 Oct 2015, 16:29
Official
Hello idonttake****,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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