IP
Itumeleng P

1 reviews | Active since Jun 2015

17 Jun 2015, 20:48

Homeloan

On the 1st of June 2015, very excited and happy to send my application for a newhomeloan, the sameday got an automated email ,<br> Please do not reply to this email. It is an unattended mailbox.<br> <br> <br> Dear Sir/Madam<br> <br> Thank you, we have received your documentation for your home loan application. We will process your application and contact you within 24 hours if we need anything else.<br> <br> Regards<br> <br> Home Loans | New Applications | Standard Bank of South Africa |<br> <br> I have being phoning since then to follow on my application, they keep on saying application is with the senior credit manager, today, I just being told that I need to send recent documents, I told them to cancel the loan , the email said with in 24hours they will contact me if they need anything else, after 12 days, now they need other documents , which means,someone only realize today that the documents are missing, and have send all the. Documentation, on TV they are quick to say your application will be approved quickly , but that it's a ****, I used standardbank because of work, I have never received a fair customer help from standardbank, I can wait to change this bank,

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Replies (1)
Standard Bank
Standard Bank's reply18 Jun 2015, 11:50
Official
Hello Djitumelengpane,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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