Homelaons Insurance misconduct

Had a bond with Standard Bank Homeloans for 7 years. Paid up bond and decided to keep the homeowners insurance going. They didnt inform me that they charge to keep the bond open as the insurance is linked to the bond. 3 years later I find out Im paying for the bond account fee and the insurance. Issued a complaint with them and requested copies of the calls keeping the home owners insurance, copies were never forthcoming and neither was a response to my complaint.

Now Im trying to cancel the insurance. They wont cancel after 2 requests to do so already. Now they offering me insurance at R300 cheaper than what I was paying, this is inline with my latest quote from a competitor. They offer me this via email. Im thinking ive been ripped for last 3 or 4 years by paying too much and now they reduce the premium to keep my business. Very unprofessional in my opinion and I do not feel I have been treated dairly as a customer by this insurer.

To date, policy is not cancelled. I am turning to the insurance ombud on this matter as I feel I deserve reimbursemwnt for their treatment of me and excessive premiums and not responding to my complaints. Standard Bank Homeloans are not practicing honestly and ethically in my opinion.