Home Ownership Transfer Deeds - Unprofessional Service

Good day, I am a loyal standard bank customer. Have been for years but I am so displeased regarding service and unprofessionalism I have been receiving from standard bank consultant, we are in the process of home ownership from my late father's name onto my mother's but the feedback is dismal, Numerous calls and emails but no reply or feedback and when you do get hold of her there is complaints that they are so busy and they have no time to give feedback always an excuse, poor service and unprofessionalism. Consultant at standard bank dealing with our issue is Visksha Lilruthan. This whole ordeal has put me off standard bank i am a Titanium card holder, I have investment and so much invested in standard bank but this poor service and lac of care for customer is making me want to change over to another bank that cares for the customer. I hope something is done about this! Thanks

Unhappy Customer