ML
Mpho L

1 reviews | Active since Nov 2015

03 May 2019, 07:24

home owners

i app****for a home loan account from standardbank ********** 78 ..i have beencalling standardbank numerous times to get an update.

i got an sms informing me of a debit going off my account on the 22nd of May 2019, i callled on the 29th of April to enquire about it because i haven't moved in or signed any papers or given the key.. i was told that i have tou pay n that they dont care if i haven't moved in so í asked to change debit order date because my pay date has change they tolld me they cant.

not even once have i been called from standardbank.

i dont want this loan and i want them tô reposes the house... this has been a

0
Replies (2)
Standard Bank
Standard Bank's reply03 May 2019, 08:42
Official
Hi Mpho

Thank you for posting a comment.

The matter has been referred to the insurance claims team and you will be contacted as soon as possible.

Regards,

Complaint Resolution Centre
***
***
Standard Bank
Standard Bank's reply16 May 2019, 10:30
Official
Dear Mpho 

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
***