AH
Amber H
1 reviews | Active since Aug 2022
28 Feb 2024, 14:56
Home Owner Claims - no feedback
"The service provided by the Home Owners Claim Department is absolutely pathetic. I have been trying to contact them on behalf of my elderly parents regarding a house claim since the 27th and 28th of February. Whenever I provide the ID number, I am put on hold or transferred to another call center agent. This has happened five times a day. When I requested to speak with the supervisor or manager, the call got disconnected. It is frustrating when you are a call center but don't answer the calls."
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
28 Feb 2024, 14:59Hi Amber
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply28 Feb 2024, 14:59
Official
Hi Amber
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's replyOfficial
28 Feb 2024, 15:14Hi Amber
Thank you for the details. Our team will contact you.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for the details. Our team will contact you.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply28 Feb 2024, 15:14
Official
Hi Amber
Thank you for the details. Our team will contact you.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for the details. Our team will contact you.
Kindest regards, Standard Bank Hello Peter Team***
AH
Amber H's updateReviewer Update
05 Mar 2024, 10:31Thank you for contacting me STD Bank, on 29th February 2024, I understand you have a process and need to investigate the complaint, but please note that my query has still not been resolved. I was informed that you would contact me on 1st March, however, I am still awaiting a call. Could someone please update me?
AH
Amber H's update05 Mar 2024, 10:31
Reviewer Update
Thank you for contacting me STD Bank, on 29th February 2024, I understand you have a process and need to investigate the complaint, but please note that my query has still not been resolved. I was informed that you would contact me on 1st March, however, I am still awaiting a call. Could someone please update me?
Standard Bank's replyOfficial
05 Mar 2024, 11:18Good day Amber
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Mar 2024, 11:18
Official
Good day Amber
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
11 Mar 2024, 18:36Hi Amber
Please note that the outcome for the claims was not dismissed without justification, there was communication made with client. Emails was sent to the customer. Please check for your parents' email, communication was sent to them again.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team ***
Please note that the outcome for the claims was not dismissed without justification, there was communication made with client. Emails was sent to the customer. Please check for your parents' email, communication was sent to them again.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team ***
Standard Bank's reply11 Mar 2024, 18:36
Official
Hi Amber
Please note that the outcome for the claims was not dismissed without justification, there was communication made with client. Emails was sent to the customer. Please check for your parents' email, communication was sent to them again.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team ***
Please note that the outcome for the claims was not dismissed without justification, there was communication made with client. Emails was sent to the customer. Please check for your parents' email, communication was sent to them again.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team ***
Standard Bank's replyOfficial
12 Mar 2024, 09:45Dear Amber
Thank you for writing back to us.
Please note that we will follow up with our team.
We will be in touch.
Kindest regards, Standard Bank Social Media Team ***
Thank you for writing back to us.
Please note that we will follow up with our team.
We will be in touch.
Kindest regards, Standard Bank Social Media Team ***
Standard Bank's reply12 Mar 2024, 09:45
Official
Dear Amber
Thank you for writing back to us.
Please note that we will follow up with our team.
We will be in touch.
Kindest regards, Standard Bank Social Media Team ***
Thank you for writing back to us.
Please note that we will follow up with our team.
We will be in touch.
Kindest regards, Standard Bank Social Media Team ***