Home Loans: worst service ever!

<p>I requested a Section 45 (Substitution) on my bond account during August 2016.</p> <p>The request was approved, and an Attorney has to be nominated in order for the process to continue. Here is my experience from the call centre in order to divert this request to an attorney:</p> <p>Wednesday 21/09: Phoned call centre, the operator said that an attorney will be allocated at mid-day on 21/09</p> <p>Monday 26/09: Phoned call centre - an attorney was not allocated, the operator confirmed it will be done at 14:00 on 26/09</p> <p>Monday 26/09: Phoned at 15:00 in the afternoon, allocation was still not done. The operator requested the name of the Attorney I would like to use. This was given through (this was also on my inital documentation I sent through)</p> <p>Wednesday 28/09: Phoned again, still not allocated. A Bongani person was supposed to do this. The operator put me through to Amanda, she apologized for the situation. They couldn't get a hold of Bongani.</p> <p>Thursday 29/09: I phoned again - still not allocated. Amanda asked for the name of the attorney. This was already given through on Monday? Why was this note not made on the system?</p> <p>Friday 30/09: I sent a third email to Raymond Morris..</p> <p> </p> <p>May I ask the question: IS IT REALLY THAT DIFFICULT? Why should a customer phone more than five times to request something which should have been done automatically?</p> <p> </p> <p>This is a waste of time and energy.</p> <p> </p> <p>Can a supervisor please phone me TODAY, 30 September with feedback. This is unacceptable.</p> <p> </p> <p>A very disappointed customer</p>