1 reviews | Active since Aug 2016
Home loans very slow service provider
<p>I am tired of this back and forth between standard bank home loans and myself. I see standard bank as one business and from a private client side I want the service that I pay for</p> <p>I have 3 sectional title house on property section 01 was released in December 2015 by standard bank, now I need section 02 to be released. As simple as that.Currently this slow service of standard bank home loans is going to cost me money because it will cause penalty clauses to be enforced on my contracts.</p> <p> </p> <p>If this this is not resolved ASAP I will move all my banking to a service provider that can assist me.</p>
Good day Wessel Vosloo
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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********** (fax)
**********Good day Wessel Vosloo
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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********** (fax)
**********First of all your "specialist" got my surname wrong as I am not Van der Walt but Vosloo and second you do not read my request your "specialist" is refering to rezone and I want a sectional release.... This email that you send feels like a coly and paste job,
it was very unprofessional, can you please refer a specialist that is actually a specialist....
First of all your "specialist" got my surname wrong as I am not Van der Walt but Vosloo and second you do not read my request your "specialist" is refering to rezone and I want a sectional release.... This email that you send feels like a coly and paste job,
it was very unprofessional, can you please refer a specialist that is actually a specialist....
Can these back and forth over emails please stop....it seems that you really can not understand what I want... Please contact me per telephone and get me in touch with someone that can understand what my needs are... These time delays are costing me money and I am sick and tired of it.
Can these back and forth over emails please stop....it seems that you really can not understand what I want... Please contact me per telephone and get me in touch with someone that can understand what my needs are... These time delays are costing me money and I am sick and tired of it.
Good day Mrs Volsoo
Thank you for your posting.
I sincere apologise for the error occurred and we are looking into this matter with the relevant business unit for their input on the problem you are experiencing at present.
We will be in touch with you shortly on any developments.
Feedback of this nature although regrettably is always appreciated as it allows us the opportunity to improve and rectify our customer service standards.
Kind regards
| Busiswe Moilwe |
| Complaint Resolution Specialist: Private and Business Banking |
| Complaints Resolution Centre|
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Good day Mrs Volsoo
Thank you for your posting.
I sincere apologise for the error occurred and we are looking into this matter with the relevant business unit for their input on the problem you are experiencing at present.
We will be in touch with you shortly on any developments.
Feedback of this nature although regrettably is always appreciated as it allows us the opportunity to improve and rectify our customer service standards.
Kind regards
| Busiswe Moilwe |
| Complaint Resolution Specialist: Private and Business Banking |
| Complaints Resolution Centre|
***
Good day Mrs Volsoo
Thank you for your posting.
I sincere apologise for the error occurred and we are looking into this matter with the relevant business unit for their input on the problem you are experiencing at present.
We will be in touch with you shortly on any developments.
Feedback of this nature although regrettably is always appreciated as it allows us the opportunity to improve and rectify our customer service standards.
Kind regards
| Busiswe Moilwe |
| Complaint Resolution Specialist: Private and Business Banking |
| Complaints Resolution Centre|
***
Good day Mrs Volsoo
Thank you for your posting.
I sincere apologise for the error occurred and we are looking into this matter with the relevant business unit for their input on the problem you are experiencing at present.
We will be in touch with you shortly on any developments.
Feedback of this nature although regrettably is always appreciated as it allows us the opportunity to improve and rectify our customer service standards.
Kind regards
| Busiswe Moilwe |
| Complaint Resolution Specialist: Private and Business Banking |
| Complaints Resolution Centre|
***