HOME LOANS - TERRIBLE SERVICE AND FALSE INFO!!!

I HAVE BEEN APPROVED FOR A HOME LOAN THROUGH STANDARD BANK. I HAVE BEEN CALLING STANDARD BANK HOME LOANS DIVISION EVERYDAY FOR A WEEK WITH NO REPLY. I KEEP GETTING TOLD SOMEONE WILL CONTACT ME BUT NO ONE EVER DOES. TODAY I WAS MADE TO WAIT ALMOST 45 MINUTES ON THE PHONE IN ORDER TO SPEAK TO THE CONSULTANT'S TEAM LEADER, AND HE HAD THE AUDACITY TO TELL ME THAT MY INITIAL REQUEST WHEN I SPOKE TO THE FIRST CONSULTANT ON MONDAY SHOULD NOT HAVE EVEN BEEN ESCALATED. I WAS TOLD THAT EACH CONSULTANT DIDN'T KNOW WHAT THEY WERE DOING AS THEY WERE MAILING EACH OTHER (UNBELIEVABLE...can you ever tell a customer that/this!). WHY IS IT THAT I WAS PROMISED TO BE CONTACTED WITHIN 24 HOURS AND I NEVER WAS (I STILL HAVEN'T BEEN CONTACTED ANYWAY)? HOW CAN A SIMPLE QUESTION/REQUEST I MADE TAKE SO LONG TO GET AN ANSWER? I AM A FIRST TIME HOME BUYER AND YOU'LL ARE MAKING THIS AN EXTREMELY MISERABLE AND PAINFUL EXPERIENCE FOR ME. IT APPEARS AS IF ALL OF THIS BEING DONE DELIBERATELY. WHY ARE YOU'LL DRAGGING THIS ON??? IS IT BECAUSE I DIDN'T'T GO THROUGH A BOND ORIGINATOR AND MADE THE APPLICATION MYSELF. PLEASE BE DECENT AND NOT ONLY RESPOND TO ME BUT ALSO EXPLAIN. SO DISAPPOINTED, REALLY.