Home Loans Service - Shockingly Inept as always

I gave my progress payment request documents to Standard Bank Rondebosch branch to fax through to Home Loans. They neglected to put the bank stamp on those documents. I called home loans to query this when I got an sms from them informing me of this error. I was told by Nhlanhla Sikhakhane that he would return my call within half an hour, he did not do so. I was called by his team leader Danie Zoges, who assured me he would \keep me in the loop"and that he had the authority to solve the issue. He gave me his direct line to call today - he does not answer the phone. I was told by Petunia Ngubane that 1 - he had put through a request for Rondebosch's contact details"