Home Loans & personal Banker

At end of April, I found that my Home Loan Account was blocked. No call, no email or sms to advise me. It took me approx. 3 weeks to find out the reason. FICA documents needed to be updated. Then it became a CIPC issue as Bond is in a cc. I duly, addressed all the CIPC issues and made payment accordingly. I then, contacted Home Loans & Banker. Told to go to a branch with Documents. which I did on Monday. Waiting with other very frustrated customers did not enhance my mood. Branch is as bad as the Call Centres! Told I did not need to come to branch (after 2 hours waiting) and my Banker would assist further. They did scan the Documents and email my Banker. On return to my home office, I fortunately got hold of my Banker. Emailed further CIPC Documents. I started to get hopefully, as my Banker promised all would be sorted out Tuesday am. Told Loans Department's fault. Tuesday am, I kept checking my account......nothing had changed! Sent email to Banker, left messages. Eventually got hold of Banker and was told I must go back to the Branch!!!! My reply was a swear word........ and of course, I was cut off. Tuesday was spent trying to contact Banker and Home Loans. By end of Day Home Loans gave me a reference number and stated that it was My Access Bond Facility was the problem! Should be re-instated within 24 to 48 hours! It is now Wednesday afternoon.....nothing has changed. Have tried many times to speak to Banker and Home Loans....................getting nowhere!

Extremely stressed and worried. HELP!

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