MS
Michael S
1 reviews | Active since Jun 2014
31 May 2020, 11:44
Home Loans division.
I have been banking with Standard since 1990, + their home loans division for many years-Their call centre agents have zero manners, the complaints lady, Audrey, has zero manners, & they fail to solve a tiny problem, because they do not listen, do not understand us consumers, & THOSE BAD ATTITUDES STEM FROM TOP MANAGEMENT, so, those little call centre agents, & many managers, should be kicked out of the bank, & respect all consumers-They are happy to charge banking fees, for zero service-Sorry, bad news & service since 2016. This must stop. The managers have zero manners. I am going to their head office, & I will see the top management in the bank.
Helpful (0)
Replies (1)0
Replies (1)
Standard Bank's replyOfficial
01 Jun 2020, 05:30 Hello Michael
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply01 Jun 2020, 05:30
Official
Hello Michael
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***