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Bernard B
1 reviews | Active since Jun 2015
07 Jul 2025, 10:06
Home Loans department poor advice
@StandardBank,Very disappointed with the poor service from your Home Loans department. I’ve asked multiple times for specific, factual info related to my home loan (including figures), but all I get are generic, copy-paste replies. This is unacceptable. I need accurate, detailed answers — not vague responses. Please escalate this urgently!
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
07 Jul 2025, 10:10Dear Bernard B,
Thank you for reaching out to us for assistance.
We understand how frustrating it can be when things don't go as expected, and we sincerely apologize for not meeting your expectations this time.
Please know that we are committed to resolving this issue as quickly as possible and finding a solution that works for you.
Our team will be in touch shortly to assist you further. Your patience and understanding are greatly appreciated.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for reaching out to us for assistance.
We understand how frustrating it can be when things don't go as expected, and we sincerely apologize for not meeting your expectations this time.
Please know that we are committed to resolving this issue as quickly as possible and finding a solution that works for you.
Our team will be in touch shortly to assist you further. Your patience and understanding are greatly appreciated.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Jul 2025, 10:10
Official
Dear Bernard B,
Thank you for reaching out to us for assistance.
We understand how frustrating it can be when things don't go as expected, and we sincerely apologize for not meeting your expectations this time.
Please know that we are committed to resolving this issue as quickly as possible and finding a solution that works for you.
Our team will be in touch shortly to assist you further. Your patience and understanding are greatly appreciated.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for reaching out to us for assistance.
We understand how frustrating it can be when things don't go as expected, and we sincerely apologize for not meeting your expectations this time.
Please know that we are committed to resolving this issue as quickly as possible and finding a solution that works for you.
Our team will be in touch shortly to assist you further. Your patience and understanding are greatly appreciated.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
09 Jul 2025, 17:00Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. I look forward to hearing from you.
Standard Bank's reply09 Jul 2025, 17:00
Official
Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. I look forward to hearing from you.
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Bernard B's updateReviewer Update
09 Jul 2025, 18:03No missed called. on my side. But emails are also a viable technological option.
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Bernard B's update09 Jul 2025, 18:03
Reviewer Update
No missed called. on my side. But emails are also a viable technological option.