Home loans - Delayed Re-advance payment
Hi,
I am not happy having to keep complaining, its wasting my time and energy honestly.
I was approved for re-advance on the 25th May 2022, then I was advised to send through bank details where payment will be made. I sent it through on the 7th June 2022 and was advised that it takes 1-3 days. I then re-sent again and also called and spoke to Celeste on the 8th who then advised payment was made and to allow 1-3 days. Then Friday the 3rd day no payment. Then I contact then again today 13/06/2022 and spoke to Wes who then said payment not done. He has since said he will call me back with reasons why I the payment is not done, its been 3 hours already no response.
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Replies (5)
Standard Bank's replyOfficial
13 Jun 2022, 15:32Dear Lucia W,
We apologize for the delay in responding to your query.
Our Customer Resolution Team has logged a formal compliant which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Standard Bank Help Centre
***
We apologize for the delay in responding to your query.
Our Customer Resolution Team has logged a formal compliant which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Standard Bank Help Centre
***
Standard Bank's reply13 Jun 2022, 15:32
Official
Dear Lucia W,
We apologize for the delay in responding to your query.
Our Customer Resolution Team has logged a formal compliant which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Standard Bank Help Centre
***
We apologize for the delay in responding to your query.
Our Customer Resolution Team has logged a formal compliant which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Standard Bank Help Centre
***
's updateReviewer Update
14 Jun 2022, 13:43 Hi admin,
You responded yesterday afternoon after 3pm, how long does it take for the home loans department to make a payent or get back to me? Its almost noon, meaning almost over 24 hours since I logged this complaint and definatley over 24 hours since Wesley/Lesley said he would call back?
You responded yesterday afternoon after 3pm, how long does it take for the home loans department to make a payent or get back to me? Its almost noon, meaning almost over 24 hours since I logged this complaint and definatley over 24 hours since Wesley/Lesley said he would call back?
's update14 Jun 2022, 13:43
Reviewer Update
Hi admin,
You responded yesterday afternoon after 3pm, how long does it take for the home loans department to make a payent or get back to me? Its almost noon, meaning almost over 24 hours since I logged this complaint and definatley over 24 hours since Wesley/Lesley said he would call back?
You responded yesterday afternoon after 3pm, how long does it take for the home loans department to make a payent or get back to me? Its almost noon, meaning almost over 24 hours since I logged this complaint and definatley over 24 hours since Wesley/Lesley said he would call back?
Standard Bank's replyOfficial
14 Jun 2022, 15:06Good day Lucia
We made attempts to reach you on your mobile and sadly could not get hold of you. We have received an update from our Home loans department that your request has been finalized.
We trust that all is in order.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team***
We made attempts to reach you on your mobile and sadly could not get hold of you. We have received an update from our Home loans department that your request has been finalized.
We trust that all is in order.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team***
Standard Bank's reply14 Jun 2022, 15:06
Official
Good day Lucia
We made attempts to reach you on your mobile and sadly could not get hold of you. We have received an update from our Home loans department that your request has been finalized.
We trust that all is in order.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team***
We made attempts to reach you on your mobile and sadly could not get hold of you. We have received an update from our Home loans department that your request has been finalized.
We trust that all is in order.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team***
's updateReviewer Update
14 Jun 2022, 16:03Hi I was in a meeting could'nt take the call, what do they mean finalized because it was finalized 2 weeks ago. Can they call again please
's update14 Jun 2022, 16:03
Reviewer Update
Hi I was in a meeting could'nt take the call, what do they mean finalized because it was finalized 2 weeks ago. Can they call again please
Standard Bank's replyOfficial
15 Jun 2022, 08:22Morning Lucia,
Thank you for taking our call this morning. We appreciate your patience and support in us assisting in resolving your complaint
Kindest regards, Standard Bank Social Media Team
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Thank you for taking our call this morning. We appreciate your patience and support in us assisting in resolving your complaint
Kindest regards, Standard Bank Social Media Team
***
Standard Bank's reply15 Jun 2022, 08:22
Official
Morning Lucia,
Thank you for taking our call this morning. We appreciate your patience and support in us assisting in resolving your complaint
Kindest regards, Standard Bank Social Media Team
***
Thank you for taking our call this morning. We appreciate your patience and support in us assisting in resolving your complaint
Kindest regards, Standard Bank Social Media Team
***