1 reviews | Active since Dec 2016
Home Loans Contact Centre Useless
Standard Bank Home Loans Contact Centre is useless. App**** for a readvance (App: ********** 94) and sent back completed form received from Thandeka Chauke on 08January 2018, which I then followed up since there was no correspondence received from Thandeka. I was then told to resend this form because maybe Thandeka was on leave, which I then sent to payouts email on 11 January 2018. Upon which I called again today (14 JAnuary 2018) to find out if everything was in order, i was then informed telephonically that what is refelcting on the system is a further loan as opposed to a readvance! This is totally pathetic and I have wasted enough time and energy to stand this! Kindly please transfer funds ASAP because I no longer have the patience to deal with this !
Nthabiseng
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***