MC
Marietjie C
1 reviews | Active since Jul 2013
11 May 2021, 08:01
Home loans cancellation - no assistance
Shocking experience trying to give cancellation notice on my home loan. I have given notice twice already (since the notice expires after 90 days) due to my property being on the market. The property has now sold and is due to register today. I have phoned, emailed (HomeNCar, Information and Complaints) and have yet to hear back.
Furthermore, I have been told that the notice will start from scratch again, meaning that despite giving notice more than 6 months ago the bank now wants to charge me interest.
What a disappointing experience! Please urgently assist. Emails unanswered from 29 April.
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Standard Bank's replyOfficial
12 May 2021, 00:39Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
Standard Bank's reply12 May 2021, 00:39
Official
Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***