Home loans block access bond without any comms

Hi<br> <br> Most ridiculous service I've ever seen. First access to my account is blocked without any communications as to reasons for it.Then I tried working through the Menlyn branch who advised me it is all about outdated FICA documents. I send these through on 20 Jan and again on 22 Jan. Branch then advise me today I need to phone home loans directly.<br> <br> This I did and I now have been on phone for 1h10m without any resolution. Off this 1hr 10 m 45 was spent holding/waiting for assistance.<br> <br> Eventually I was told, yes all documents were received. I was then handed over to a specialist and waited again for 20 minutes. Now 1h30m on call. Was then informed again that all info is received and call must be escalated to someone who must lift the flag or take hold on account off. I was promised I will receive feedback soon via email.(as per Lilian Ncube, who was extremely helpful I should add).<br> <br> Please could someone attend to this and make sure that hold is removed.<br> <br> Also please explain why a customer of 20+ years is not informed that his account will be put on hold? This when you have all my contact details on record since you use this to do your security checks.<br> <br> Thanks<br> Meinhard vd Berg