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BonJovi B
1 reviews | Active since May 2011
23 Apr 2024, 15:41
Home Loans are ***********
How is it possible that the bond attorneys have an audit trails showing that my home loan (367 772 000) was closed and even when I phone Standard Bank can the consultant see in the system that the home loan is closed, yet in the very same home loans department another consultant that is busy granting us a new home loan cannot see this information on the system. How *********** is the home loans department???
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
23 Apr 2024, 15:43Good day
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Apr 2024, 15:43
Official
Good day
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
BB
BonJovi B's updateReviewer Update
23 Apr 2024, 16:03Please can you send me some sort of confirmation from Standard Bank's side that will show that Home Loan with Account No: 367 772 000 has now been closed
BB
BonJovi B's update23 Apr 2024, 16:03
Reviewer Update
Please can you send me some sort of confirmation from Standard Bank's side that will show that Home Loan with Account No: 367 772 000 has now been closed
Standard Bank's replyOfficial
23 Apr 2024, 16:14Good day
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Apr 2024, 16:14
Official
Good day
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
24 Apr 2024, 17:41Good day Ian
Thank you for taking our call and allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call and allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Apr 2024, 17:41
Official
Good day Ian
Thank you for taking our call and allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call and allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***