Home Loans Application

Did an online application on the 18th of February 2016, got an error. Went inside the centurion branch to complete the application with Sibusiso Nkosi . No feedback was received, escalated the matter on the 23rd of February, sent the same outstanding documents to Neo Mogorosi. Sent the documents on the 24th of February. Kept on getting smses that the documents are outstanding. Followed up the on the 25th and i was told i will get the feedback by close of business 25th of February as the the offer to purchase was expiring on the 25th of February. <br> <br> when i asked why can't they communicate with the consultant from the branch, i was told they can't call him because their calls are not outbound.<br> <br> Same company but you can't get hold of the person who was capturing the application.<br> <br> On the 26th of February, got another SMS saying the same documents that were sent are still outstanding.<br> <br> Escalated the matter to Unity More who is the manager and still haven't received feedback.<br> <br> The urgent matter was not taken into seriously, THE SERVICE IS UNACCEPTABLE<br> <br>