Home Loans

Today 01/09/15 I visited the Southdale branch to enquire about paying off my Home Loan and was sent through to a gentleman and spoke to him about paying off my bond. He then imp**** that I needed to phone the home loan department. i asked if I could go to the home loan department and speak to a consultant and was told no that they did not deal with the public. I had to Phone them I am a person who has retired and only have a cell phone and calls are very pricey. I have no Idea why I am unable to see a consultant and ask all the necessary questions and get the correct answers if I am prepared to visit the bank they should have someone who is able to help. when they see a big deposit go into your account they are very quick to phone you and see if you want a consultant to call on you to discuss investment opportunities.