1 reviews | Active since May 2025
Home loans
Good day
My name is Vincent Magau and I am disappointed by the service and treatment from standardbank.
I have had a mortgage with SBSA since 1992 , raising my family and grandchildren.
In 2016 I paid a settlement amount of R36697.53 My intentions to close of the account was clear to the the Protea Glen branch consultant since I knew that I will no longer be employed. (I was not educated of any other steps to follow and was not given a settlement letter and stopped receiving posted statements)
Mid year 2024 when I was at standardbank to open a savings account it was brought to my attention that my bond account was in arrears. It came as a shock to me, even affecting my health since I'm on chronic medication, retired and have no income.
I don't understand why it took standardbank 9 years to inform me of this arrears. The accumulated amount is almost the same as the original bond amount. I feel ****med and trapped by the bank, the outstanding figure is bank charges and insurance that I didn't utilize. I am disputing the outstanding fees and I would like a refund of the amounts I have paid because I don't have the means.
Thank you for contacting us for assistance. We strive to make every customer’s experience enjoyable, and we deeply regret not meeting your expectations this time.
Please be assured that we will do our utmost to resolve this issue as soon as possible and find a solution that works for you.
Our team will be in touch shortly to assist you further.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance. We strive to make every customer’s experience enjoyable, and we deeply regret not meeting your expectations this time.
Please be assured that we will do our utmost to resolve this issue as soon as possible and find a solution that works for you.
Our team will be in touch shortly to assist you further.
Kindest regards,
Standard Bank Hello Peter Team
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The bank has ****med me , some of the service fees have been written and I don't know why it's partial.
It's been a while 9 years o accumulated bank charges for something I didn't know off (no letters , phones calls or any form of notification)
It's unfair practice.
I had to borrow money to save my property and I need it back.
The bank has ****med me , some of the service fees have been written and I don't know why it's partial.
It's been a while 9 years o accumulated bank charges for something I didn't know off (no letters , phones calls or any form of notification)
It's unfair practice.
I had to borrow money to save my property and I need it back.
We will revert with feedback as soon as possible.
We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will revert with feedback as soon as possible.
We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
I still haven't received any communication regarding the money standardbank homeloans ****** me ... I need the funds urgently please.
I still haven't received any communication regarding the money standardbank homeloans ****** me ... I need the funds urgently please.
Our team is dedicated to resolving it promptly and will provide you with feedback as soon as possible.
We truly appreciate your patience during this time.
Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
Our team is dedicated to resolving it promptly and will provide you with feedback as soon as possible.
We truly appreciate your patience during this time.
Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***