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Called on Tuesday to log a call with an issue relating to my access bond - was told 24 to 48 hours was the turnaround time for someone to get back to me - Called this morning only to be told that nothing had been logged or escalated. Asked who I spoke to - told them the consultant Lauren - The issue has not been rectified at all - SHOCKING SERVICE ON A CONTINUOS BASIS - Get your act together - very much a "standard" bank