Home Loans

<p>So Standard Bank offers a 50% off home loan fees - how wonderful for us the consumer!</p> <p>And so the fun begins after sending them all my documents mid May 2017 - they take a further 2 weeks to request all further supporting documents, after having to resend ones they misplaced in their systems... of which one document the home loans lady took a whole week to confirm receipt of... </p> <p> </p> <p>So I get a few SMSes and Emails stating that i've been loaded on some system and that here is my login information (username + password) and i can use this to see the state of my application - but they failed to mention where I should login - tried the Standard bank website to no avail (I am not a member) searched online for a Home Loans site - to no avail...</p> <p> </p> <p>4 weeks in and not a single email or phone call.<br /><br /></p> <p>The one phone call - I receive a phone call stating they want to work on my application and that all checks out... after confirming a few items the man states he will contact me the next day... still waiting for that call.</p> <p> </p> <p>3 weeks go by, now over a month since I app****, with us weekly having to contact the home loans department to find out the status of our application - so apparently they can't confirm my employment, but they will give it to a senior consultant soon...!?</p> <p> </p> <p>The biggest failure - So we found out that they can't confirm my employment (more on this later)</p> <p>I then found out from the lady which number they are you using to call my work (no not the one on the forms) the one they have on some company database - after which I am like can I give you another number? Of course not - due to security restrictions, of which I understand, but surely they could confirm the person on the other line or something like that... <br />anyway the biggest failure is that THE COMPANY I WORK FOR IS ACTUALLY ONE OF THE SUBSIDIARIES OF STANDARD BANK... Yes we are small, yes we have moved... Yes our employees are in the Standard bank offices weekly interacting with the bank - how is this possible.... clearly an indication of the USELESSNESS of this bank.</p> <p> </p> <p>Bottomline: what apparently should have taken 5-7 working days took over 1.5 months and still no phone call stating that my application was unsuccessful - unless you counting the call-into the support and them looking up the application for us!?</p> <p> </p> <p>Totally unless bank - so happy I am not with you guys</p>