TM
Thembisile M
1 reviews | Active since Aug 2020
07 Aug 2020, 16:17
Home Loans
The Standard Bank home loan department is so useless. I have an existing bond that I have been paying for 10 years, now I wanted to increase it and sent the application and everything required, had an assessor that came my house. 14 days later I do not have any response, I am calling everyday to get the same useless response that my application is sitting with verification. What must happen for me to get an either granted or declined. I am so annoyed to the point that I want move to another bank.
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Standard Bank's replyOfficial
08 Aug 2020, 05:15Hello Thembisile
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply08 Aug 2020, 05:15
Official
Hello Thembisile
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***