Home Loan Update - Unknown Flags??

Item: Standard Bank
Rating: 2
Author: Lucille I

Hi, I would like someone to provide me with a more elaborative answer around the status of my home loan application. My bond originator indicated that it's lying with the ***** departments, as per flag on there. This is very concerning, as I have never been in this situation, and neither know the details of this, as nothing reflects on my credit report. I know that I had previously logged issues with a ***** department, as they attempted to hack into my banking profile.

Can I please get someone to contact me to indicate what exactly this means?

This entire process has already had it's own level of stress, and it's starting to take a toll on my inability to a decent night's rest.

Regards,

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

07 Apr 2021, 14:53

Good day Lucille Isaacs

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards Complaint Resolution Centre******

Standard Bank's reply07 Apr 2021, 14:53

Official

Lucille I's updateReviewer Update

07 Apr 2021, 16:01

Hi, thank you. I look forward to being contacted, as I spoke to an individual this morning, having dialed +***0, and she indicated that I can expect an outcome by close of business today, as she mentioned that the application is with the credit department.

I would really like my home loan to be with you, as I've moved my salary over to you guys etc.

Please do let me know, as I have gotten offers from other banks, and trusting that you're interest rates and benefits will be favorable.

Yours sincerley.

Lucille I's update07 Apr 2021, 16:01

Reviewer Update