Home loan to no home! Pathetic service!

<p>My partner and I app**** for a home loan within the Cape Gate branch and ensured that I had all the documents ready. We were swayed that Standard Bank will be able to provide us with a better offer than what we currently had. The consultant submitted the application and confirmed that we would have an offer within three to five business days.</p> <p>When the contacting the consultant for feedback he does not respond at all. My partner and I have called the customer service line numerous times a day to get an update and the status has not progressed. We then receive emails asking for documents that have already been submitted in the original application which then delays the process even further.</p> <p>I called once again today and requested to speak to a manager. The agent then placed me on hold for 10 minutes without any communication. She then informed me that all managers are in a meeting but they've assured her that they will give me a call back today.</p> <p>I provided her with my email address as well should a call back not be available.</p> <p>It's the end of business day and I have still not received a response.</p> <p> </p> <p>I was a loyal customer all my life until two years ago due to terrible service. I thought I'll give Standard Bank once more chance but they've lowered my opinion of they even more. </p>