Home-loan - Terrible Service given

<p>my home loan, I have a Stop Order for the 25th of each month and apparently I also have a debit order. money went off as normal amount of R 3600 on the 25th of May 2017. Then on the 31st of May 2017 a debit order of an amount of R 3551.07 went off. I then called standard back at around 9:30 am and spoke to a gentleman called BRYSTON/BRYSON ( not really sure ) and I explained to him my situation, he was very helpful and he confirmed the process that I need to follow which is to email a letter and bank statement because the money was not reflecting as yet at their end. I did as I was told and sent email then I call back at 11:30 after sending the documents and I spoke to VELOSHNI ( not helpful ) , she said she can’t help me I need to wait for 4 hours for their back office to receive the letter. I then asked her if I can email the things to her TL or herself because this is urgent as I have things to pay on the 1st of June and she said no she can’t help. I decided to be calm and called back again at 14:00 and I spoke to another nice gentleman MAXWELL/SANDILE. He asked if I can send him the documents to his email address after I have explained my situation to him and I failed to understand why VELOSHNI couldn’t do the same thing. I understand that MAXWELL could have went an extra mile for me which I really appreciate. He escalated the query and I told him I will call back again at 15:30 to follow up. I called again at 15:30 spoke to ASHLEIGH ( rude agent ) she kept putting me on hold then according to their system I failed verification and my account got blocked. I told her I need someone to help then I asked for the manager . she kept me on hold again for like 10min ( bare in mind it’s my airtime all along ) at 15:50 after having a TL on line the line cut and they didn’t bother to call me back. I called them back following day on the 1st June 2017 I spoke to KGOMOTSO also very helpful. She said will escalate the matter and she said issue might be resolved before COB today. I then told her that I will call back again later. I called them back at 14:00 and spoke to RAFEEAH she wanted to verify me using their difficult system I told her that the questions she is asking me is about my accounts that I had long ago and don’t know the answer before she even proceed because I can’t afford to get my account blocked again can I speak to a manager. She put me on hold then transferred me back to the line and got to FUNEKA. I explained to her again for the 7th Time and she gave me the normal process and TAT which I requested a manager. I spoke to Mashadi and promised to call me back at 15:30.</p> <p> </p> <p>My complain is about the rude few people that I spoke to VELOSHNI, ASHLEIGH and her MANAGER including RAFEEAH. What I don’t understand is that I had same issue in Jan and there’s a lady that I spoke to and she helped me right away although it was my 2nd or 3rd call. So I don’t get it how she was able to help me on one call then now I needed to do 7 calls and still no concrete feedback or help as yet.</p> <p>VELOSHNI refused to go extra mile, ASHLEIGH 1st refused to get me one then when she decide to get me one, we spoke a bit then line cut off and no one bothered to call me back, RAFEEAH refused to get me a manager as she transferred me back to the Queue.</p> <p>I don't know if I'm fustrated or angry or annoyed like I've heard it with standbank and the run around not willing to solve my problem but busy debating with me. they have no solution only cousing problems. </p> <p> </p> <p>all I wanted was the refund to pay my kids transport including school fees which it's over due now. </p>