CS
Carl S
1 reviews | Active since Jul 2021
09 Jul 2021, 14:06
Home Loan Terms and Conditions - NO ONE KNOWS THEM!
Is anyone able to tell me if there is a way to contact a PERSON at standard bank that has decision making ability or someone that actually knows the terms and conditions of a home loan well enough to explain some wording in those terms. I have had no joy from any of the call centre numbers. The Paarl branch where I made a query din't bother giving me any feedback when I lodged a query with them and the so-called contact us channels listed on the website are about as useful as a chocolate teapot - no one calls you back.
I am really frustrated by being shunted from department to department and not getting an answer.
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Replies (2)
Standard Bank's replyOfficial
09 Jul 2021, 23:43Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply09 Jul 2021, 23:43
Official
Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
*** (fax)
***
***
CS
Carl S's updateReviewer Update
22 Jul 2021, 16:34Clearly the response is from a bot. Still no contact with Standard Bank. It is now 22/07...
CS
Carl S's update22 Jul 2021, 16:34
Reviewer Update
Clearly the response is from a bot. Still no contact with Standard Bank. It is now 22/07...