HOME LOAN SHOCK

Forced to give a rating - NOT EVEN 1 star worth.

There has been so many Standard Bank issues, since day one with them. Now for the latest....

All of a sudden to my shock my HOME loan debit order went off with an extra +-R1089 wow how is this possible. NOT a phone call or email to explain why. I have phoned several times, spent hours on my cell account. I have strings of reference numbers, emails sent to Std Bank complaints, Complaints logged but there will not be enough space here to list all.

Went to a branch, still no answers. They promised to get Belinda Sael to phone me. I eventually phoned her again 31/7 two later and she said this was escalated to a Product Manager. Her attitude was really shocking - I eventually put the phoned down in her ear. She even said we did speak about it when she phoned me - WOW then I must be going crazy. Cause she never ever phoned me.

Well this is now 2 months later since the day i started looking for answers or just someone helpfull. !!!

I can not afford this extra charges - we do not have money for food ?? Only R990 left for the month and today is only the 8Aug????? Still a long way to pay day.

Apparently they did a audit and found some mistake made...WOW why must I pay for this? Extra R20 0000 added to my bond?

And like I said no email, phone call explanation????

please please I need assistance / answers