Home loan settled but still deducting money?!?

Item: Standard Bank
Rating: 1
Author: I B

Our house was sold at the beginning of July and the home loan was settled by our transfer attorneys. The account is still active and I can see insurance policies and interest still being deducted on it?!? How is this possible?

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

14 Aug 2020, 12:07

Hello

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards
Complaint Resolution Centre
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Standard Bank's reply14 Aug 2020, 12:07

Official

Hello

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards
Complaint Resolution Centre
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I B's updateReviewer Update

19 Aug 2020, 08:54

Hi,

I have not heard anything? It's been 5 days?

Regards
Ineke

I B's update19 Aug 2020, 08:54

Reviewer Update

Hi,

I have not heard anything? It's been 5 days?

Regards
Ineke

Standard Bank's replyOfficial

28 Aug 2020, 09:21

Hello

Thank you for allowing us the opportunity to look into your matter.

We confirm that the matter was adopted and responded to.

Kind regards
Complaint Resolution Centre
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Standard Bank's reply28 Aug 2020, 09:21

Official

Hello

Thank you for allowing us the opportunity to look into your matter.

We confirm that the matter was adopted and responded to.

Kind regards
Complaint Resolution Centre
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