Home Loan relief

I am very frustrated with Standard Bank in regards to my home loan relief that I have very distinctly asked to cancel the relief aid. I have asked this more than a month ago! I had to wait in a que at a Standard Bank branch only for them to put me on a phone call to the correct department to cancel this for me. The lady who helped me on the other end said it would be fine if I start paying my bond it will "automatically be cancelled" to which I asked if she is sure this is correct and she assured me it would be. I have now received that Standard Bank would like to extend this relief period which I thought was already cancelled.

I HAVE TO DATE ALSO NOT RECEIVED ANY DOCUMENTATION WITH REGARDS TO THE T's & C's OF THE RELIEF AID!!!!!!!!! Surely then I have not agreed to the terms of SB in this regard, and wish for this to be rectified and the additional charges reimbursed as well as the loan period rectified and my access bond reinstated as it was. I have emailed asking for this and only get an auto response that SB has high volume enquiries and that I will be contacted within 7-10 days, more than two months and nobody has contacted me yet.

And now they want to extend my home loan relief...??? For what??? I am paying manual monthly payments, please check the records.

I am deeply saddened that this is the kind of service I receive as a client of Standard Bank.