Home Loan Readvance

<p>Myself and my husband app**** for a further advance in excess of 5 months ago , Standard Bank appointed Hannes gouws and Partners as the registration attorney that is linked to the process . bond account number ********** 20. After numerous emails we eventually signed our docs on the 12 October 2016 almost 3 weeks later i get an email from Resie Botes saying there is an additional ATP to be signed , this after i emailed Suegnet who was originally dealing with me throughout the process and never got feedback . i then learnt that Suegnet went on maternity leave without letting any of her clients know . I received the mail from Rensie on 25 October since then no feedback , i have been sending endless mails that she does not reply to the telephone numbers for the offices does not work either . and in the process the application is not moving . this is unacceptable . How can standard bank appoint such pathetic attorneys to their clients registrations ? - This is the details of the complaint I have logged before , and since the experience with this attorneys have not improved . The bond was registered at the deeds office on the 13th December 2016 and since all payments to our creditors have not been paid , I follow up on a daily basis at my own expense because they do not reply to my emails and have to use my cellphone to make calls to Pretoria , to date I have only received 2 proof of payments and the 3rd proof of payment is a duplicate , this is placing financial strain on myself and my husband and they just dont seem to care . They are saying that Standard Bank is not forth coming with the settlement letters for our standard bank debt and Carol Stevens that is a debt rescructure manager is ignring all their emails , i have tried to follow up myself for the settlement letters from standard bank but its a nightmare I get out of office responses from everyone . Can this please be sorted and proof of payments sent to me , if we are going to pay an increased bond installment this month and our debt is not settled I will be forced to take this further . I have asked this question before and am now asking it again , how can Standard Bank have this type of attorneys on their panel - there is reputational risk that you will suffer </p>