Home Loan Re Advance Still Not Processed After Almost Two Months

Standard Bank Home Loans has given me the worst service. On 3 April I submitted re-advance applications on my two home loans. I submitted supporting documents for both applications which were approved. I was told the application would take 7-10 working days and thereafter a further 7 working days for payment to be finalised. The payment for one of the applications was received on 4 May - a month after applying. For the other application, there was documentation outstanding which I only found out about after having visited a branch. No call, no update, nothing. Anyway, I submitted the outstanding insurance documents on 29 April but todate, niks, Dololo!!! No call, no email, nothing. So I called on Monday, 17 May 2021 and was told it would be escalated and an escalation takes 48 hours to resolve. 48 hours later niks, dololo, f0%%0l!!! So I phoned again today, 20 May 2021 and was told that another escalation will be sent out. We are in week 7!!! A whole 32 working days later and after numerous calls to their contact center. Mind you I am still to receive a call from anyone at SBSA home loans. Sies man. Your service sucks!!!